Where is my order?
As soon as your parcel leaves our warehouse we email you a tracking number. Enter it with the carrier named in that email, or paste it into a universal tracker such as 17TRACK or ParcelsApp.
Before you worry
- Tracking can take 24–72 hours to show its first scan after you receive the number.
- A parcel can sit on "in transit" for several days while it crosses borders. This is normal.
- Ordered several items? They may ship separately and arrive on different days.
Can't find your tracking email?
Check your spam and promotions folders first. If it's not there, email us your order number and we'll resend it.
Parcel marked delivered but not received?
Check with neighbours and any safe place your carrier uses, then contact us within 7 days. We'll open an investigation with the carrier and make it right.